About

Each year, Citizens Advice helps give millions of people the knowledge and confidence to find a way forward. They do this by providing advice, education and support, and influencing policies and practices that affect the clients.

Citizens Advice aim to help people find a way forward. As a service they:

• help people overcome their problems through advice, education and support;

• campaign on the big issues when people’s voices need to be heard; and

• benefit society through the way we work.

​

Services

​

Benefits

CAB provide legal advice about the benefits to make sure that you get all the help that you're entitled to.

Help if on a low income, Sick or disabled people and carers, Universal Credit, Child Benefit, Support for mortgage interest (SMI), Claiming benefits if you're from the EU, Bereavement and funeral benefits, Coronavirus – getting benefits if you’re self-isolating and British and Irish citizens

  

Work

CAB provide legal advice about everything related to work such as (Pay, Sick pay, Working hours and rest breaks, Time off work, Holidays and holiday pay, Maternity and parental rights, Negotiating with your employer, Grievance meetings, Disciplinary meetings, Dismissal, Redundancy, Resigning, After leaving your job, Employment tribunals, Discrimination at work, Agency workers, Flexible working, Right towork in the UK, Safety at work, Children, Detriment, Disclosure and the PVG scheme, Armed forces, Apprentices, Finding work, Get help.

​

Debt and money

Keeping on top of your money is a very important aspect of most people's lives. Sometimes unexpected events can cause real money problems. CAB provide information for you to check how well you are managing your money and then what you can do if you do have some problems. They explain what types of money issues might affect you, like getting a mortgage, and also what options there are for getting out of debt and who can help you.

​

Consumer

Many people face problems with a service provider and they do not know their rights. CAB proive advice on the following (Energy, Holidays and transport, Buying or repairing a car, Scams, Something's gone wrong with a purchase, Insurance, Water, Phone, internet or TV, Home improvements, You've changed your mind, Post, Get more help, Template letters, Event tickets, Vets and pets, Discrimination in the provision of goods and services, Copyright.

​

Family

Dealing with family problems can be very difficult. Find out what your rights are if your relationship has broken down, for example whether you can stay in the family home or who the children should live with. You can also find out how to deal with things like making a will, registering a birth or changing your name, and where else to go for help.

​

Housing

Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can't cope with your mortgage payments.

The services they provide include advice on Finding a place to live, Discrimination in housing, Renting a home, Buying and selling, Problems where you live, Mortgage problems, Flooding, Council tax, Home repairs, improvements and adaptations.

​

Law and courts

As a member of British society you have rights and responsibilities. Provide advice on, Legal system, Discrimination, Society, Parking tickets, Civil rights.

​

Immigration

The rules about who can come from other countries to live in the UK are very complicated. CAB provide information about immigration rules and where to go for more help and they cover the following topics: Applying to the EU Settlement Scheme, Getting visas for family members, Getting a visitor visa, Applying for British citizenship, Benefits, services and your immigration status, Problems with a visa, Asylum and refugees, Trafficking, Deportation and living in the UK illegally, Windrush scheme.

​

Health

Problems about health care range from knowing what you are entitled to from the NHS to how to complain if the service is poor. CAB information about your rights to health care, the NHS complaints procedure, how much health care costs and we direct you to other specialist agencies who can provide you with help and more detailed information.